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eBay: biassed, incompetent, indifferent or all three?
Fairness and a transparent, responsive, timely process for getting justice matter to us There are a number of situations, events, processes that are guaranteed to generate contempt, anger, rage. One...
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The one difference that makes all the difference
The C-level doesn’t get it In a recent post Jeannie Walters she highlighted the 4 challenges facing customer experience practitioners. Which challenge is first in the list? “The C-Level Doesn’t Get...
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